Privacy Notice

Luna Bloom is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Notice explains how I collect, use, store, and protect your personal information.

The person responsible for your personal information is:

Tanielle Williams @ Luna Bloom

[email protected]

Depending on the services you use, I may collect:

• your name;
• date of birth;
• address;
• telephone number;
• email address;
• appointment and booking information;
• payment information;
• information you choose to provide during consultations;
• relevant wellbeing or health-related information necessary for providing the service;
• correspondence and communications with me.

Your information may be used to:

• arrange and manage appointments;
• provide consultations and services;
• communicate with you;
• maintain appropriate client records;
• process payments;
• respond to enquiries;
• manage complaints;
• meet legal, regulatory, insurance, accounting, or professional obligations;
• improve the administration of my business.

Some information provided during consultations may be particularly sensitive.

Where relevant information is collected, it will be handled with appropriate care and confidentiality.

Information will only be collected where it is necessary for the services provided and in accordance with applicable data protection requirements.

I take reasonable steps to protect your information from unauthorised access, loss, misuse, alteration, or disclosure.

Information may be stored:

Access is limited to those who need the information for legitimate business or legal purposes.

• securely in electronic systems;
• in password-protected files;
• in secure physical records, where applicable.

Information shared during consultations will normally be treated as confidential.

However, information may be disclosed where:

• you have provided consent;
• disclosure is required by law;
• disclosure is necessary to protect the safety of you or another person;
• disclosure is otherwise legally permitted.

I do not sell your personal information.

Your information may be shared with trusted service providers where necessary to operate the business, such as:

Information will only be shared where there is a legitimate reason and appropriate safeguards are in place.

• secure booking systems;
• payment providers;
• email providers;
• accounting services;
• professional advisers.

Personal information will be retained only for as long as reasonably necessary for the purposes for which it was collected, including any legal, insurance, accounting, or professional record-keeping requirements.

Record retention periods may vary depending on the type of information.

Depending on the circumstances, you may have rights regarding your personal information, including the right to:

To make a request, please contact: [email protected]

• request access to your personal information;
• request correction of inaccurate information;
• request deletion of information in certain circumstances;
• object to certain processing;
• request restriction of processing;
• request a copy of certain information.

I will not send you marketing communications unless there is an appropriate lawful basis to do so.

You can ask to stop receiving marketing communications at any time.

If Luna Bloom operates a website, the website may use cookies or similar technologies.

Further information about cookies should be provided in a separate Cookie Notice where required.

This Privacy Notice may be updated from time to time.

The latest version will be available at www.lunabloomhomeopathy.co.uk

If you have questions about how your personal information is handled, please contact:

If you remain concerned about how your information has been handled, you may have the right to raise concerns with the UK data protection regulator.